Los Angeles, CA — Los Angeles County Supervisor Janice Hahn has released the following statement applauding an announcement by FCC Chairwoman Jessica Rosenworcel of a proposal to fix how calls to the 9-8-8 Suicide and Crisis Lifeline are routed:
“9-8-8 has been a game changer for how we respond to mental health crises in Los Angeles County, but the way calls are routed has caused problems,” said Supervisor Janice Hahn. “While I am grateful to Senator Padilla and Congressman Cardenas for taking up this issue and putting forward a legislative fix, I appreciate that the FCC recognized the problem and didn’t wait for Congress to act. With this announcement, we are one step closer to making sure all LA County residents can get the professional mental health response they need when they need it.”
Background:
Since the 9-8-8 national mental health crisis hotline launched in 2022 it has been accessed by millions of Americans in their moments of need. But the federal legislation that created 9-8-8 designed the number to be routed to call centers based on the area code of the caller’s phone number, rather than the caller’s location. This has presented a problem in Los Angeles County because it is one of the few counties that has set 9-8-8 up to be able to connect to mobile crisis response teams when callers need an in-person response. If someone calls 9-8-8 from their cell phone with an out of county area code, they will not reach the Los Angeles County call center and cannot connect to mobile crisis response teams.
This past year, Supervisor Janice Hahn raised this issue with her former colleagues in Congress both in discussions in Los Angeles and meetings in Washington, D.C., seeking a fix. Both Congressman Tony Cardenas and Senator Alex Padilla have introduced legislation to fix the issue and require 9-8-8 calls to be georouted rather than routed based on a callers area code.
Today, FCC Chairwoman Jessica Rosenworcel announced that the FCC would pursue new rulemaking to put in place georouting without the need for Congress to pass a legislative fix.
Read more on FCC proposal here.